Terms of sale

1. Purpose

These General Terms and Conditions of Sale (T&Cs) govern the sale of products made on our website and define the rights and obligations of the parties within the framework of these transactions.

2. Products and Availability

Our products are offered subject to availability. In the event of unavailability after an order has been placed, the customer will be informed and may request a refund or an exchange.

3. Prices and Payment

The prices displayed on the website are in euros (€) and include all applicable taxes. Payment is made by credit card, PayPal, or any other secure payment method offered on our website. Payment is required in full at the time of ordering.

4. Orders

Any order placed on our website constitutes acceptance of these T&Cs. An order confirmation will be sent by email after payment has been validated.

5. Shipping and Delivery

Delivery times are indicated in our shipping policy. We cannot be held responsible for delays caused by carriers.

6. Right of Withdrawal

In accordance with applicable legislation, the customer has 14 days after receiving the product to exercise their right of withdrawal. Return shipping costs are the responsibility of the customer, except in the case of a defective or non-compliant product.

7. Customer Reviews

Some reviews published on our website regarding our products come from customers who purchased these same products on other platforms (AliExpress, Amazon, etc.). These reviews are imported in order to provide our customers with authentic and relevant feedback about the products we offer. We undertake to modify these reviews only to correct possible translation or grammar errors, without altering the original content or meaning of the evaluation. Our goal is to ensure full transparency and provide reliable information to help you make informed purchasing decisions.

8. Returns and Refunds

Returned products must be in perfect condition, unworn, and in their original packaging. After receipt and inspection of the returned item, a refund will be issued within 14 days.

9. Warranty and Liability

Our products benefit from the legal guarantee of conformity and the warranty against hidden defects. We cannot be held responsible for damage resulting from improper use of the products.

10. Data Protection

The personal information collected is processed in accordance with our privacy policy and is used only for order management purposes.

11. Governing Law and Disputes

These T&Cs are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action.

Customer Service Contact

For any questions regarding our terms and conditions of sale, you may contact us at contact.team@vyania.com or via our contact form.