Politique d’expédition
Order Processing Times
All orders are processed within 24 to 48 business hours. Once your order has been shipped, you will receive an email containing a tracking number that allows you to follow your package in real time.
Delivery Times and Costs
We only offer one shipping option:
Standard Shipping (Free): 6 to 10 business days
The delivery times mentioned are average estimates and may vary depending on peak periods and logistical constraints of our carriers.
Countries We Ship To
We currently ship to Europe and America. If your country is not listed, please contact us to see if we can ship to your region.
Order Tracking
As soon as your order is shipped, you will receive an email with your tracking number. You can track your order at any time via our tracking page.
Shipping of Multiple Items
If your order contains multiple items, they may be shipped separately due to stock availability in our different warehouses. In this case, you will receive multiple tracking numbers.
Delivery Issues
If you do not receive your order within the indicated timeframe, please contact us at contact.team@vyania.com with your order number.
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Exceptional delays: If a delay occurs due to unforeseen logistical issues, we will keep you informed.
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Lost or undelivered packages: If your package is declared lost after 30 days, we will proceed with a replacement or a full refund.
Customs Duties and International Taxes
For orders outside the European Union, customs fees or local taxes may apply. These charges are the responsibility of the customer and vary according to each country's regulations.
Order Modification or Cancellation
If you wish to modify or cancel your order, please contact us within 24 hours after your purchase. After this period, we cannot guarantee cancellation or modification, as your order may already be in processing.
Need Help?
If you have any additional questions about our shipping policy, please contact our customer service at contact.team@vyania.com or via our contact form.